We are committed to providing a high standard of service to all of our customers. However, we do recognise that on occasion problems may arise and we may fall short of the service levels to which we aspire. If you are dissatisfied with any aspect of our products or services, you may make a complaint to us, without charge. By making a complaint, you’re giving us the opportunity to put matters right for you and improve our services.
You should contact your Barclays Account Representative or Relationship Manager regarding your complaint. Alternatively, if you do not wish to reach out directly to your Account Representative or Relationship Manager, you may contact the relevant Investment Bank division below.
We will handle your complaint in accordance with our complaints policies, standards, and procedures. The following are key steps in handling your complaint:
If you are not satisfied with our response, you may have the option to refer your complaint to an alternative dispute resolution entity or to pursue civil action.1
1 For example, customers within the FCA’s jurisdiction may be eligible to use the Financial Ombudsman Service. You can obtain a copy of the Financial Ombudsman Service explanatory leaflet from the Financial Ombudsman Service directly at: