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Investment Bank

Investment Bank

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Packaged Retail and Insurance-based Investment Products (PRIIPs)

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The Packaged Retail and Insurance-based Investment Products (PRIIPS) Regulation requires that a KID be prepared in respect of any offer of a PRIIP to retail investors in the European Economic Area (“EEA”), which must be made available in good time prior to an investment decision being made by such retail investor.

The PRIIPs Regulation becomes effective as of 1 January 2018.

The PRIIPs Regulation requires that a KID be prepared in respect of any offer of a PRIIP to retail investors in the EEA. Unless notified by you in advance, and then agreed with you that a KID is necessary in relation to an offer of a Barclays PRIIP, we will not prepare a KID. Should you require a KID please contact your usual Barclays business representative. Unless notified by you in advance and then agreed with you, that a KID has been drawn up by, or on behalf of, a third party issuer in relation to a Third Party PRIIP, you should not assume a KID has been or will be published or provided to you.

You acknowledge that neither Barclays PRIIPs nor Third Party PRIIPs sold to you by Barclays can be made available to retail investors (as determined in accordance with MiFID II) in the EEA without a KID and that it is your responsibility, as distributor, to ensure that the KID is made available to EEA retail investors in good time prior to an investment decision being made by such retail investor. Barclays shall have no liability to you or to your EEA retail client for distribution of such PRIIP without a KID (regardless of whether a KID has been published by the PRIIP manufacturer).

Barclays PRIIPs issued prior to 1 January 2018 for which no KID has been produced will not be available for sale to any retail investor by Barclays from and including 1 January 2018.

Key Information Documents (KIDs)

KIDs that have been manufactured by Barclays Investment Bank (excluding the EFS Solutions business) are accessible via the following links:

Key Information Documents (KIDs)Key Information Documents (KIDs) EFS Solutions KIDsEFS Solutions KIDs

Complaints

If you are a client of Barclays Investment Bank, please contact your sales lead or relationship manager who will support you in making a complaint.

Complaints about the product, the conduct of Barclays and/or the person advising on or selling the product should otherwise be raised in writing to PRIIPS KID Complaints, 5 The North Colonnade, London, E14 4BB, United Kingdom or by emailing IBKIDComplaints@Barclays.com

Information you need to provide:

To help us investigate and resolve your complaint as quickly as possible, please provide as much of the following information as possible:

  • your name and email address
  • your account details (if you are a Barclay’s client)
  • a clear description of your concern or complaint
  • details of what you would like us to do to resolve the complaint
  • copies of any relevant documents/information
  • a daytime telephone number or email address where we can contact you
  • any times you would prefer us to contact you

If you are raising a complaint in regard to a product that has been sold to you where a Key Information Document (KID) has been made available, please also include:

  • The ISIN or Product Identifier details as shown on the front page of the KID
  • The name of the organization who sold it to you (if not Barclays)
  • The jurisdiction or country from which you are raising your complaint

How we will handle your complaint

  • We will try to resolve your complaint as quickly as possible. The first step is for us to be clear about the nature of your complaint, and to identify with you what we can do to resolve the issue. The more information you can provide us, the better.
  • When we have finished our investigations into your complaint we will be in touch to provide you with a full response to your complaint.

If you are still not satisfied...

We aim to resolve all complaints as quickly as possible and to your complete satisfaction. If, for whatever reason, you are not satisfied with our response you can contact the Financial Ombudsman Service in the UK if you are an eligible complainant. This is a free service. You can obtain a copy of the Financial Ombudsman Service explanatory leaflet by contacting the Financial Ombudsman Service directly at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 / +44 (0)20 7964 0500
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

In addition, you may be able to take civil action.

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