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Barclays CEO Jes Staley gave his insights on the future of technology, finance and customer experience to a packed audience at the Yahoo Finance All Markets Summit.

Approximately 200 business leaders, MBA students and reporters gathered in New York for the conference, which was streamed by hundreds of thousands of online viewers.

The power of human connectivity

As technology drives both growth and dislocation for society, Jes emphasised the need to mitigate the risk of individual isolation by growing human connectivity. He sees opportunity for Barclays and other companies who focus on an empathetic approach to customer challenges, noting that it has become a distinct focus for Barclays' employee training programs.

Empathy is the most important way for us to satisfy our customers and clients and keep them coming back. Technology is not going to replace the power of human connectivity.
Jes Staley, CEO, Barclays

Planning for all outcomes

Jes spoke candidly about his outlook for global volatility. He believes that extremes across the geopolitical and global market landscapes are here to stay, but that those conditions can yield potential for great upside and progress. Structuring Barclays’ businesses for any future is central to his strategy.

"The most stable bank is a diversified bank, one that deals with individuals and with institutions, and as a transatlantic consumer, corporate and investment bank, Barclays has that balance," said Jes, who was interviewed by Andy Serwer, Editor-in-Chief of Yahoo Finance.

In the aftermath of Brexit, Jes said he remains bullish on the UK's future as a global financial centre. 


Everyone realises that finance is the oxygen of commerce. London is the capital markets centre of Europe, and I don't think the EU will even come close to cutting off that oxygen.
Jes Staley, CEO, Barclays

He emphasised Barclays' continuing role at the centre of the UK financial system. "We're even older than the Bank of England, so we have a unique commitment to support the UK," Jes said.

Clips of Jes' remarks are available on the Yahoo website in the Yahoo Finance All Markets Summit section.

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